Williams @ Work - Travel Outlook for a Post-Pandemic World


After more than a year of lockdowns, stay-at-home orders and cancelled trips, it’s clear that consumers are eager to begin traveling again once vaccines are widely distributed. Despite pent-up demand among business and leisure travelers alike, habits and behaviors acquired during Covid times – not to mention the psychological impact of the past year – will certainly impact the way people move about the world in the pandemic’s wake. Three alumni with deep expertise in various facets of the industry will help us unpack the trends that are already emerging and their short- and long-term impact on travel and tourism.

Jennifer Washburne ’86 is the director of business development & client management at Generali Global Assistance, which includes travel insurance and assistance among its care services.

Jeninne Lee-St. John ’98 is the editor-in-chief of Travel + Leisure Southeast Asia. From her base in Bangkok, she oversees the magazine’s coverage of destinations, hotels, food and drink, culture and other travel news across Asia-Pacific.

Mark Rothman ’05 is the CEO of Magma Global, a luxury and corporate travel concierge with offices in New York and Los Angeles.